After-sale Service

Calculation of the warranty period

1. The determination of the warranty period and outside of the warranty period starts from the date of the customer's purchase invoice, deducting the time occupied by repairs and no spare parts to be repaired;

2. For e-commerce, TV shopping and other platforms that involve express delivery, the warranty period of the purchased machine will be calculated based on the 15th day of the purchase date (that is, the payment time);

3. If the customer loses the invoice or related warranty certificate, the calculation will start three months after the production date on the nameplate at the bottom of the machine.

4. During the validity period of the three guarantees, consumers who present the invoice (or copy) and the three guarantees certificate to exchange the goods, the warranty period will start again on the exchange date;

Warranty Certificate

1. Purchase invoice;

2. Effective transaction records;

Chargeable maintenance

Those who fall into one of the following situations are not included in the scope of free service, but can be repaired for a fee.

1. Consumers due to use (failure to comply with the "application scope of the product" in the product manual for clean use), maintenance, improper storage and other human reasons (including operating errors, liquid intake, incorrect insertion and removal, scratches, handling, bumps, Input improper voltage, etc.) cause product failure or damage;

2. The whole machine and parts have exceeded the free warranty period;

3. Damage caused by dismantling by an unofficial special maintenance department;

4. If there is no three guarantee certificate and valid invoice or invoice copy, please refer to the country or relevant regulations;

5. The model of the Three Guarantees certificate is inconsistent with the model of the repaired product or is altered;

6. Damage caused by force majeure such as natural disasters, accidents, etc.

The maintenance method during the warranty period

1. Global UNPROFOR (except Hong Kong, Macao and Taiwan)

2. During the warranty period, repairs will be carried out at outlets, and more than 100 after-sales service outlets nationwide

3. Remote mailing means that customers can choose the repair mode of remote mailing beyond the coverage of local outlets (such as suburbs, counties), and the cost of remote mailing shall be borne by the official.

Non-warranty service charge standards

1. Fee-charging service method: the customer can choose by himself, send it to the repair outlets, door-to-door or mail

2. Charging standard: over-insurance fee = door-to-door fee (or mailing fee) + maintenance fee + accessory fee

3. Mailing fee: The mailing fee outside the warranty period shall be paid by the customer.